Managed service providers (MSPs) absolutely need remote monitoring and management (RMM) software. Get ready to learn about the most useful programs and resources out there.
Software designed for remote management and monitoring of business IT resources, such as endpoints, is known as remote monitoring and management (RMM) software.
System monitoring, remote device access, auditing, patch management, and more may all be performed from a central location. MSPs are able to successfully manage off-premises networks with the use of remote monitoring tools.
Find our selection of top RMM tools and programs in this guide.
Table of Contents:
- Best RMM Software Tools Compared
- 🛰️ 1. NinjaRMM from NinjaOne
- 🛰️ 2. SuperOps
- 🛰️ 3. Atera
- 🛰️ 4. Barracuda RMM
- 🛰️ 5. N-able N-sight RMM
- 🛰️ 6. ManageEngine RMM Central
- 🛰️ 7. GoTo Resolve
- 🛰️ 8. Syncro
- 🛰️ 9. ManageEngine Endpoint Central
- 🛰️ 10. Kaseya VSA
- 🛰️ 11. ITarian
- Buying Guide
- Common Questions
- Conclusion
The UK’s 11 Best RMM Software Tools (Free & Paid) Compared ☁️ — Our 2023 Selection 💽
We have done the research so you do not have to, and we have compiled a list of the best localised and cloud RMM systems that work with Windows, Linux, Mac, and even on Android on the secure cloud.
We prioritised finding products with the finest user interfaces, the least complicated installation procedures, remote access alerts, capabilities, and automation features to include in this article.
How we go about picking dedicated RMM software and tools. The choices on the market for RMM tools have been assessed by reputable review websites according to the following criteria:
- Integration of all necessary support tools into a single user interface.
- Being able to flip between activities without having to close windows.
- Support for many clients without requiring users to repeatedly log in and out.
- A client-by-client time monitoring system that can automatically create timesheets.
- Work allocation automation tools for managing teams.
- Cost-free evaluation thanks to a risk-free trial period or money-back guarantee.
- A fair cost considering the resources offered.
Let’s begin!
1. NinjaRMM from NinjaOne -* 🛰️ *- review: Best RMM Software (Free & Paid)
NinjaOne's multi-tenant structure of NinjaRMM makes it ideal for MSPs to keep their customers' data separate, keeping in line with regulatory guidelines.
A multi-location company's IT operations team may potentially benefit from this technology. The program collects data on hardware and software assets by scanning external networks.
The NinjaOne system is a set of cloud-based applications developed specifically for use by MSPs. The NinjaRMM suite provides resources for technicians to assist with client systems. A ticket management system is often found in a professional services automation (PSA) package, which NinjaOne does not provide. Instead, NinjaRMM has that capability baked right in, making it a fantastic value.
Whether your endpoints are macOS, Windows, or Linux, this program can keep tabs on them. It can monitor Hyper-V and VMWare virtualization as well. The solution also includes security assessments and monitoring for the complete managed IT infrastructure.
NinjaRMM offers patch management for computers running macOS, Windows, and Linux. The patch manager will support 120 different third-party programs, including the likes of Java and Dropbox.
The NinjaRMM bundle includes cloud storage backup for its security management solutions. The service provides antivirus software and an EDR system. Additionally, MSP personnel are unable to get client credentials since a password vault transmits them automatically through remote access systems.
Terminal emulator access for macOS, Windows, and Linux is included in the remote access service provided as part of the package. Wake-on-LAN, OS start/stop, and management of process commands to terminate processes or relocate files are all accessible to technicians. Remote script execution is possible both manually and automatically via procedures like onboarding.
So, who exactly should go for this?
If you are an MSP, NinjaOne is a solid choice for you. The platform's backup and patch manager system are two more elements that improve the NinjaRMM infrastructure. Scripting automation is also an option with this service.
Our Editor’s Choice * 👑 *
Our Number One Option is NinjaRMM. It can monitor and report on several sites' security and performance at once. With the SaaS Bundle's technician tools, a single user may keep tabs on multiple systems at once.
One of the features is a library of documentation for use as a resource for system manuals and supplementary material by technicians. The suite can securely handle passcode distribution and comes with built-in EDR and anti-virus.
NinjaOne's NinjaRMM suite is cost-effective since it includes not only the management and monitoring software, but also the servers required to execute the program and the storage space for data. There are no long-term commitments or other charges associated with using the platform beyond the monthly price.
2. SuperOps — Runner-Up Top RMM Software Tools (Free & Paid)
MSPs can easily manage their clients' endpoint networks with the help of SuperOps, a robust cloud-first platform designed just for them. The RMM and PSA features are combined in this package, featuring AES 128 encryption.
Included RMM features are as follows:
- ✔️ Controlling Resources
- ✔️ Management of Policies
- ✔️ Taking Care of Bugs
- ✔️ Management of Warnings
Technicians responsible for implementing client system administration should utilise these tools.
The SaaS platform provides a PSA bundle in addition to the comprehensive RMM package known as SuperOps. Combining the two packages might result in a price reduction. The package's appearance is quite similar to an ITIL menu, even though it is not an ITIL tool.
Although MSPs rely heavily on RMMs, it doesn't excuse an organisation's own in-house IT department staff not employing this software. Asset Management is a component of the SaaS platform stack that serves as a data repository for administrative tasks.
To provide fully automated monitoring procedures, the Policy Management system collaborates with the Alert Management system. An alert is generated whenever a policy rule is broken. This means that technicians are not required to sit in front of screens all day long unless there is an issue.
Security and smooth functioning of the managed system owe a great deal to Patch Management. The Asset Management component keeps track of installed programs, and the SuperOps system checks with software makers for new versions and security fixes. When new versions become available, they are immediately copied across.
Allowable maintenance windows need to be scheduled into the system. Queued patches may be automatically deployed within a convenient time slot with the help of SecOps Patch Management. It is also feasible to require a manual review of all fixes before they are installed.
The SuperOps bundle is intended for managed service providers (MSPs) that oversee either a very large business network or a huge number of client systems. The package's monthly fee covers administrative tasks for 150 devices. If you need more than 150 endpoints managed, you may purchase a second unit.
All in all, SuperOps is a cloud-based solution that provides PSA and RMM features to freelancers, MSPs, and in-house IT teams alike. This solution stands out due to its ability to automate monitoring and other mundane management activities. It is possible to alter the parameters that alert operators to new issues. Technician and automated process activity is recorded, all while keeping to privacy regulations.
3. Atera — Popular RMM Software Tool
For MSPs and IT departments professionals, Atera provides a SaaS platform with system management features.
All of the necessary tools for MSPs and IT Departments to perform well inside the Atera Platform are included in the bundle, which also includes PSA features. High levels of work automation built into the RMM system free up technicians to service more customers at once.
Atera is an identical cloud-based technology to NinjaRMM. As part of a professional services automation (PSA) bundle, remote monitoring and administration is provided. IT departments and managed service providers may obtain all the necessary tools to maintain their websites and serve their customers with this package.
Atera's ticketing system makes it easy to log customer service requests and monitor their progress toward resolution. You may see a list of tickets that describe performance concerns and their due dates in the tickets menu. The ticketing system is useful because it helps technicians address issues quickly and competently.
Atera's remote access features are likewise top-notch. Through the graphical user interface, users may have remote access to computers, servers, programs, and data. Users may access devices remotely using the device ticket, view, or alert. Endpoints running macOS, Windows, and Linux may all be monitored by technicians.
Quick and simple remote access facilitates direct device management by a specialist. By communicating with a distant network, you expose yourself to just minimum risks thanks to 256-bit AES and TLS encryption on all connections.
Atera's main competitive edge over other RMM platforms is its pricing model, which is based on the number of technicians rather than the number of seats in an organisation's subscription. This implies that everyone from solo IT specialists to massive MSPs has access to the full suite of package capabilities.
All in all, if your MSP or IT department is looking for a reliable remote access and UX product, look no further than Atera. When paid yearly, MSP services may be had for as little as £75 monthly for technicians. Plans for IT departments start at £100 monthly for each technician yearly, and the plan's price structure is flexible enough to accommodate an infinite number of endpoints.
Atera's remote access features are first-rate, and the software is easy to use. The program was designed from the ground up to provide exceptional remote assistance. The monitoring process has been simplified in every way imaginable, from Network Discovery through the ticketing system. Atera is compatible with Windows, macOS, and Linux, among others.
4. Barracuda RMM — Top-Rated RMM Software Tools (Free & Paid)
Barracuda RMM is a cloud RMM solution for managed service providers. The emphasis is on using technology to track and control security.
Get value-loaded help to beat inflation. You may also provide extra protection by offering your customers services like network monitoring on a regular basis and a bigger, more responsive Help Desk.
Similar to NinjaOne, the Barracuda RMM is a cloud platform. Security for email, backups, patches, and XDR detection are just some of the features that the system offers and that can be integrated with the RMM.
The package prioritises security by providing automated services for your personnel. Services such as managing vulnerabilities and cleaning up systems are included. Included in the package is a patch manager to address any compatibility issues discovered by the scanner. RMM's toolkit includes remote access and remote desktop applications, as well as continuous monitoring with alerts that make it possible to do monitoring remotely but without human intervention.
Since this is an RMM platform only, it does not have a PSA component. However, the RMM is compatible with a wide variety of popular PSA platforms. The RMM incorporates various PSA features. Planned services and tickets are the focus here. The software provides a library of sample service plans that may be used to help close business with new clients. Choosing one of these makes making contracts much simpler. When a service plan is selected in the Barracuda RMM client configuration, threshold monitoring of service levels is immediately activated.
Barracuda RMM is designed for MSPs, enabling them to provide monitoring and management services, as well as a variety of security solutions.
Barracuda Remote Monitoring and Management is a security-focused software as a service platform designed for MSPs. Additional options such as scheduled MM services that connect to your existing service architecture are available. Barracuda RMM's Service Plan template collection is a major strength. This streamlines the process of determining what services to provide to customers and incorporating SLA target accomplishment into the RMM framework.
5. N-able N-sight RMM — Competitive Best RMM Software Tool
N-sight RMM is a RMM specifically made for MSPs. The interface allows the user to both find devices and start monitoring right away via premade templates.
The software's user interface (UI) is simple enough for non-techies to use, streamlining the process of controlling distant devices.
When compared to NinjaOne, N-able N-sight is a very comparable bundle. N-able provides two RMM products, with N-sight catering to MSPs with less than 100 clients and in-house IT operations teams. The N-able platform is a cloud service that users pay for on a monthly basis.
Capabilities at the endpoint for seeing threats across the remote ecosystem and reacting to them. For instance, real-time scanning of files may be performed to guarantee that no dangerous data has been introduced to the system. Machine learning facilitates rapid reaction to security concerns.
The NetPath function is also a welcome enhancement. NetPath provides a visual representation of network activity, allowing users to identify connection problems between devices. The feature acts as a substitute for the Traceroute utility, allowing you to locate the origin of any performance problems network-wide.
The N-sight bundle was created with smaller MSPs in mind. Internal support staff who are tasked with managing the company's IT resources might also benefit from its utilisation. One of the best remote monitoring and management systems available is N-able N-sight. Inquire about the tool's individualised price structure from the manufacturer.
N-able N-sight RMM provides full and intuitive remote monitoring. Hop-by-hop real-time threat protection, diagnostics, and device performance management are all possible with the right tools. The wealth of available features and engaging interface set this platform apart from its rivals.
You have entire discretion over the level of insight you get, and may organise monitoring tasks as you see fit. Both on-premises and cloud deployments are supported by the RMM software.
6. ManageEngine RMM Central — Flexible RMM Software Tools (Free & Paid)
Instead, you may purchase a software suite for use on a Windows Server-based host of your own, or you can use the service in your Azure or AWS account.
If not for ManageEngine Central being a suite instead of a SaaS platform, you would be hard-pressed to tell that it is designed specifically for MSPs. This program is compatible with Windows Server as well as AWS and Azure accounts.
Upon registration, the RMM scans the whole network, identifies all devices, and creates a comprehensive inventory of all assets. The program then analyses the software installed on each device. These two actions are repeated indefinitely to ensure that asset data is always accurate. From the hardware inventory information, the system automatically designs a network topologically.
RMM Central is able to ensure that all software is updated because of the software inventory serving as the foundation for an automatic patch management. You may choose to manually review and approve each update, or the system can install patches autonomously during the next ready window, using the patch management controls settings.
Once the RMM has mapped all of the client's devices, it may begin monitoring the network's performance. In the event of any resource consumption irregularity, an alert will be sent. Technicians are free to focus on other projects since they will be notified immediately of anything that requires their attention.
The remote control/remote access service included in the bundle provides access to the managed devices' desktop environments or operating systems for troubleshooting purposes.
ManageEngine RMM Central's features include network mapping, autodiscovery, automatic monitoring with alarms, and server/VM administration. Any MSP that wants to get the most out of its employees should consider using this technology.
RMM Central is available in two flavours: free and enterprise. All of the features of the Enterprise version are included in the Free edition, with the exception that only 20 endpoints and 5 network devices may be monitored. The Enterprise version offers a free 30-day trial.
Businesses who choose to be the host for their services have a lot of deployment options with ManageEngine RMM Central. The tool may also be deployed on Amazon Web Services and Microsoft Azure. This bundle has everything a small firm needs to establish its own managed service provider (MSP) technical support department, and it costs nothing. Most of the crucial monitoring and administration operations may be automated by RMM Central, saving specialists valuable time. That is a financial win for your company.
7. GoTo Resolve — Top RMM Software Tools (Free & Paid)
While GoTo Resolve does monitor endpoints and software remotely, it does not monitor networks. The program does not need any additional software to be downloaded since it is accessible via the GoTo website.
An agent must be installed on each of the remote devices you want to monitor with this suite and across cloud storage locations.
Endpoints may be monitored and managed remotely using GoTo Resolve. Tools for remote access to the desktop and command line are included in the system as well. Moreover, the package includes a remote execution system and a file transfer mechanism. A Windows patch manager is included in this system as well.
Each device with a Lite agent installed is constantly tracked for its available resources by the monitoring tool. Technicians have considerably more freedom with the Professional agent, since they can now upload data to the devices and run maintenance scripts. These endpoints might also have applications installed on them.
The Expert agent provides command-line access for auditing purposes. Both attended and unsupervised desktop access are offered. The user of the device is alerted whenever a technician attempts to access it, and they have 60 seconds to grant or deny access. The technician gains autonomy with this setup. In the absence of a reply, the technician is granted complete remote desktop access.
It is possible to power on and restart the machines hosting the Professional agents. The system has a Windows patch management built in.
The system also has a workload automation mechanism that can be set up by technicians without the requirement for scripting. On a predetermined timetable, the service may automatically initiate certain procedures.
GoTo RMM's Help Desk ticketing solutions are a fantastic asset to support staff. In cases when a company's only requirement is remote access, the package may be used at no cost. For MSPs, we also provide a multi-tenant deployment option.
GoTo Resolve offers four different subscription options that may be selected throughout the signup process. The first of these bundles is the no-cost option. This enables the features associated with remote access. GoTo Resolve's RMM capabilities are only available in its commercial editions. All of these premium packages are available for a free trial period of 14 days.
In order to get help, customers may utilise the Help Desk ticketing service that is a part of the GoTo Resolve bundle. The ticketing service allows for the automatic monitoring of teams and tasks for managers of support groups.
8. Syncro — Well-Known RMM Software
Syncro is a set of applications designed for use by MSPs in the cloud. Both a PSA component and an RMM suite are part of this for monitoring databases and devices.
There is no limit on the number of locations or endpoints that may be covered by the SaaS package, and the fee is calculated on a per-technician basis. The price is low enough that even the smallest MSP can afford to provide assistance for a large customer base.
The remote monitoring and administration tools and professional services automation capabilities included in the Syncro system make it an attractive package for managed service providers. In addition to remote monitoring tools and automated asset management services, this package also includes a fully configurable ticketing system. A patch manager is included into the system as well.
Since the RMM system's automatic patch management is Windows-only, it cannot update devices running Linux, Unix, or macOS, making Windows-based endpoints easier to handle than those running any other OS.
Networks, services, and endpoints are all included in the scope of the package's monitoring capabilities. In the event of a performance fault, the monitor will sound an alarm. With the automated monitoring console, a single technician may oversee many locations without constantly checking in on it.
You may create scripts for fixing problems using the RMM software's automated capabilities. Alternatively, you can create a ticket for the issue and have one of the support professionals look into it. It is also possible to choose recipients and have notifications sent directly to them by SMS.
The Syncro platform may be used by MSPs of any size. All Managed Service Providers (MSPs) may profit from this system since all of the features are included at a per-technician price. That way, a single, up-and-coming freelance technologist may have access to the same suite of tools that a huge enterprise does.
Syncro only has one strategy. Everything you need to start using the Syncro platform's services is included in one single bundle. There is a free trial period of 21 days available for the service.
The Syncro RMM system is advantageous for small MSPs since it does not charge more for a larger number of monitored assets. You just pay a flat rate per technician, regardless of how many you need. You can get your new MSP up and running for cheap thanks to the service's monthly payment plan. If you choose for the yearly plan, though, you will save money each month. The whole set also includes PSA resources for running your MSP.
9. ManageEngine Endpoint Central — Free and Paid RMM Software Tool
With its suite of endpoint management features, ManageEngine Endpoint Central excels as a remote monitoring and management solution (RMM) for both MSPs and in-house IT departments.
The management features of this system are where it really shines, and it would pair well with a more generic system monitoring tool to round out a comprehensive RMM suite.
With the exception of this crucial feature, ManageEngine Endpoint Central is almost indistinguishable from RMM Central. Endpoint Central has many variants that all feature mobile device management and is meant for usage by internal IT operations teams.
Endpoint Central customers may take use of ManageEngine's mobile device management offering to round out their unified endpoint management suite. System administration for Windows, macOS, Linux, and Windows Server are all included in the basic package. The MDM includes help for Chrome OS, iOS, tvOS, and Android devices.
New devices may be easily added with the help of device profiles. Technicians will be able to unify settings across all devices thanks to a defined operating system and software bundle. With the mobile device management service, this capability may be used with any mobile device. Device tracking, remote locking, and wiping are just some of the security features included within the MDM.
Endpoint Central's server software may be set up on a Windows Server. Versions that may be accessed via an Azure or AWS account are also available for enterprises that would rather not manage their own cloud infrastructure.
The free version of Endpoint Central, which is ideal for small enterprises, allows you to keep tabs on up to 25 devices. Mobile device management is not included in this package, but all of the other tools necessary to manage and maintain office endpoints are. The highest tier package is ideal for managing many sites, however all premium versions have MDM. Endpoint Central MSP is a great option for MSPs.
One of Endpoint Central's four versions is a free one. This version can only manage up to 25 computers. The Enterprise version offers a free trial period of 30 days.
Tools for managing IT assets and software are included in the automated system management features of ManageEngine Endpoint Central. The Endpoint Central dashboard has an intelligent patch management system that will automatically deploy fixes at certain intervals each day. In addition to managing software licences and upgrades, the system keeps track of all installed programs.
10. Kaseya VSA — Solid Best RMM Software Tools (Free & Paid)
The remote network monitoring tool Kaseya. The uptime, processing power, memory, disk space, and other parameters are tracked remotely by Kaseya VSA.
Using network discovery, you may get a complete list of all the devices on your network in the Discovered Devices section.
Kaseya VSA is an excellent RMM since it can be used to manage both mobile and on-premises devices. The patch management, security applications, system documentation, and backup services are all available as upgrades to this cloud offering.
There is also a mobile app available for the product, allowing you to handle IT support requests on the go. The mobile device enables you to properly handle performance problems on the move and keep informed no matter where you are.
The user's monitoring experience as a whole may be tailored to their own requirements. You can track any changes to your environment with the help of personalised dashboards and reports. If you want to remain on top of compliance issues, for instance, status reports may tell you when the previous audit was conducted.
Kaseya VSA's patch management features are very helpful. Scheduled scans and automatic patch deployments are both possible with automated software deployments. Using policy profiles, you can choose when patches are allowed and implemented, giving you full control over the patching process.
However, in-house IT teams may also benefit from using Kaseya RMM. Kaseya BMS is another service provided by the Kaseya cloud platform that is compatible with the VSA offering.
Kaseya VSA offers a trustworthy Remote Monitoring and Management (RMM) experience, letting you keep tabs on things anyway that works best for you. You will need to get in touch with the business itself to get a quotation that will let you see the price facts. The free trial period is 14 days.
All in all, Kaseya VSA is an effective middle-of-the-road option for remote monitoring. An MSP will find great value in the tool's adaptability and the ease with which fixes can be rolled out automatically. This product offers a mobile app to assist handle support issues, giving you everything you need to properly manage a distant network.
11. ITarian — Alternative RMM Tool (Free & Paid)
ITarian is remote monitoring and management software for MSPs. By using ITarian, one may quickly and easily patch and secure a distant network, while upholding privacy.
A network's endpoints may be quickly and easily located using the platform's autodiscovery function, making deployment a breeze. Similarly, the user may import individuals and devices using LDAP and Active directory connectors.
While ITarian may not be a household name, its creator is the same guy responsible for the creation of the popular Comodo platform, and it provides comprehensive tools for managing your IT assets. Aside from the IT department, managed service providers may also utilise the system for all of their Service Desk needs.
Users may engage with distant gadgets as if they were there in front of them thanks to remote access and control. Any computer on the user's network may be used to access their data. Access to this data is helpful for diagnosing performance problems. Access permissions for individual files may also be set.
Provides analytics and reporting to end users for more transparency. The user is provided with the most relevant information on network performance and security thanks to machine learning and threat intelligence. Users have control over the format of reports, allowing them to choose the most relevant information about their customers.
ITarian is a trusted service that consistently ranks well in customer satisfaction surveys. ITarian's free edition is perfect for businesses with less than 50 connected devices.
The ITarian system is built in accordance with the principles of IT Infrastructure Library (ITIL), making it especially useful for companies that have adopted ITIL.
You may begin the free trial, but if you need more, you will need to acquire a premium version (the cost of which is based on the total number of endpoints you need to support; for details on pricing, you will need to get in touch with the firm).
As always, don’t forget to use a good password manager!
Best RMM Software Tools (UK Free and Paid) — Buying Guide
Let’s explore how to use and choose the best RMM Software Tools for your small or large business!
What 6 Things Should I Look for in my RMM Software Tool?
1. The price
Let’s start with the obvious. It is not that businesses are constantly looking for a cheaper tool, but they do have a defined budget for whatever service they intend to utilise, and that budget must be justified in order to make the proper software purchase decision.
We observed that the established RMM tools all had comparable prices, with the only real difference being in the number of extra or less functionality offered.
But in the RMM industry, you may choose from one of three price models:
- According to the quantity of client devices under surveillance.
- Depending on the amount of MSP-side technicians keeping tabs on the networks.
- Platforms with non-transparent, custom pricing mechanisms need quotation requests.
Since there is no way to know whether you are receiving the lowest price or not when using a bespoke pricing model, we do not recommend it. Furthermore, some RMMs demand an implementation cost or one-time installation fee, both of which may be easily avoided.
2. Crucial features
NinjaRMM, ITArian, SuperOps.ai, Atera, N-able, and Syncro are all rich with features for RMM, each with its own unique view on what is most essential for RMM consumers.
In addition to Datto's poor reputation on patch management concerns, Kaseya's feature set was excellent for all MSPs. ManageEngine Desktop Central and Naverisk followed.
Each contender did a good job of integrating with other MSP software and platforms, such as PSA or remote access technologies and helping domain privacy. While Syncro, Atera, Naverisk, SuperOps.ai, and Datto added their own PSA to the mix, Ninja RMM, Manage Engine Central, ITarian, and N-able were able to achieve this by integrating inside of larger packages that provided a great deal of power to the MSPs.
3. UI!
When compared to the competition, SuperOps.ai stands head and shoulders above the rest because of its cutting-edge user interface (UI). Everything about SuperOps.ai is improved thanks to its focus on the user experience, making it simple to learn and implement.
N-able is the most comparable alternative since its UI is intuitive and enjoyable to use.
4. The “bells and whistles”
uperOps.ai is an integrated PSA solution that uses intelligent automation to handle routine chores and frees up human agents for more strategic work. More devices can be managed by the same number of people. It has a lightweight CRM built in and integrates well with a number of other popular tools, making life simpler for MSPs on all fronts.
Atera's ticketing solutions are intuitive and compatible with a wide range of platforms, including Windows, Mac, iOS, and Android.
Another PSA-integrated solution is Syncro, whose strengths lay in its flexible remote access and invoicing features as well as its network health monitoring capabilities.
In addition to managing Windows, iOS, Mac, and Android, NinjaRMM can also handle VMs. This includes the ability to perform audits on managed IT networks, with powerful mobile iOS and Android apps. N-able's NetPath technology not only improves network problem detection, but also performs continual scans of the network for malicious files, ensuring its utmost safety.
5. Usability
Remember the Connectwise debacle? Everyday operations need user-friendly software for deployment and training.
Since we are the makers and users of an RMM-PSA suite, we did not think it was right to rank the apps ourselves, therefore we averaged the evaluations from two other sites (G2 and Capterra) to find the top ones for simplicity of use.
6. Instruction and help
User feedback indicates that ITarian has a robust user community and provides excellent assistance. Both NinjaRMM and ManageEngine are lauded for the helpful assistance they provide. Atera must improve the speed of their email support. The assistance supplied by N-able was met with mixed reactions. Syncro's chat support is the sole method of contact, and according to testimonials, the company might improve its response time. Datto still provides on-site classes.
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FAQs — Best RMM Tools
Can network stability be improved by using RMM software? ☁️
Managed service providers (MSPs) are in the business of managing their customers' information technology resources in accordance with predetermined service level agreements (SLAs). RMM software must be able to keep network services up and running at all times and in peak condition, since this is often a requirement under service level agreements (SLAs).
What is PSA RMM? ☁️
The abbreviations PSA means “Professional Services Automation” and RMM means “Remote Monitoring and Management”, respectively. The two types of software that MSPs need to function are designated by these acronyms.
PSA software helps MSPs manage day-to-day operations including task assignment, performance goal tracking, contract management, and invoicing, whereas RMM helps technicians manage their customers' systems.
How can I white label RMM software? ☁️
Manufacturers of RMM tools understand that managed service providers (MSPs) are not interested in name brands. As a result, the system's outward-facing components often do not have names or numbers associated with them.
For instance, an automatic email response system operates in the background, but it is the MSP's responsibility to brand the emails with its name and contact information before they are sent.
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Conclusion
It is easier said than done to manage a network from afar. When you are not physically there, it is doubly difficult to monitor how well your devices are doing. The finest RMM tools are those that provide the most insight into your infrastructure, ensuring that you are always ready to face the most pressing performance and security issues.
N-able N-sight is our preferred method among these instruments. So that you do not miss anything crucial, it gives you complete visibility through an easy-to-use dashboard.
NinjaRMM, Atera, and ManageEngine Desktop Central are some more options that are also worth looking at. To determine what will work best for your business, try it out for free first.
